1. General Policy
At ES Motorsports LLC, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may be eligible for a return or refund under the terms outlined below.
By placing an order on our website, you agree to the terms of this Refund & Return Policy.
2. Eligibility for Returns
A return may be requested if the following conditions are met:
- The item was received damaged, defective, or incorrect.
- The return request is made within 7 calendar days from the date of delivery.
- The product is unused, uninstalled, unmodified, and returned in its original packaging, including all manuals, accessories, and documentation.
Non-Eligible Items:
- Products damaged due to misuse, improper installation, or customer negligence
- Items that show signs of use or modification
- Digital products, gift cards, or clearance/discounted items
- Return requests made after 7 days of delivery
3. Return Process
To initiate a return, please follow the steps below:
- Contact us at: esmotorsportsllc@gmail.com
- Provide the following details:
- Full name and order number
- Reason for return
- Photos/video proof (if the item is damaged or incorrect)
- If your request is approved, we will provide you with the return address and instructions.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of the refund.
4. Refunds
- Approved refunds will be issued to the original method of payment used during the purchase.
- Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
- Shipping fees are non-refundable, except in cases where the product is proven defective or incorrect.
5. Return Shipping Costs
| Situation | Who Pays for Return Shipping? |
|---|---|
| Faulty, damaged, or wrong item sent by us | ES Motorsports LLC |
| Customer changed mind or ordered by mistake | Customer |
6. Order Cancellations
- Orders may be cancelled within 24 hours of purchase if they have not yet been shipped.
- If the order has already been shipped, it cannot be cancelled. You may proceed with a standard return request after delivery.
7. Damaged or Defective Products
If the product arrives damaged or defective:
- You must notify us within 48 hours of delivery
- Provide clear photo or video evidence
- Depending on the situation, we may offer:
✔ Replacement product
✔ Store credit
✔ Full or partial refund
8. Contact Information
For all return, refund, or order-related questions, please contact us:
📧 Email: esmotorsportsllc@gmail.com
🌐 Website: https://esmotorsports.us/